退款政策

Return Policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase. To start a return, you can contact us at zhongpili58@gmail.com. If we accept your return, we will send you a return shipping label, along with instructions on how and where to send your package. We do not accept items returned without prior return request. For any questions about returns, you can contact us at zhongpili58@gmail.com at any time. ## Damages and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately so we can assess and rectify the issue.  Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gaseous products. If you have questions or concerns about a specific item, please contact us. Unfortunately, we do not accept returns of promotional products or gift cards.

Exchanges

The fastest way to ensure you get the item you need is to return the item and place a separate order for the new item once your return is accepted.

14-Day Cooling-Off

Period for the European Union Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel your order or return the item within 14 days for any reason. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item, and inform you whether your refund has been approved. If approved, yWe will process your return and refund requests within 48 hours.Please note that your bank or credit card company may also require time to process and post the refund. If you have not received your refund within 15 business days of our approval, please contact us at zhongpili58@gmail.com.